Return Policy

At FIRATSTORE, we strive to provide quality electronic products. If you are not satisfied with your purchase, you may be eligible for a return under the following conditions:

1. Return Eligibility

Customers can return a product if:

• The item is defective, damaged, or incorrect upon arrival.
• The item is unused, in its original condition, and with all packaging and accessories.
• The return request is made within [X] days of receiving the product.

2. Non-Returnable Items

We do not accept returns for:

• Used or opened electronic items (unless they are defective).
• Products damaged due to misuse, neglect, or unauthorized modifications.
• Final sale items, clearance products, and gift cards.

3. How to Initiate a Return

To request a return, follow these steps:

1. Contact our support team at info@firatstore.com with your order number and reason for return.
2. Provide photos of the item if it is defective or damaged.
3. Ship the item back to us (if required) in its original packaging.
4. Once we receive and inspect the item, we will process your return or exchange.

4. Return Shipping

• Customers are responsible for return shipping costs, unless the item is defective or incorrect.
• We recommend using a trackable shipping service to ensure safe delivery.

5. Refunds & Exchanges

• If your return is approved, we will issue a refund to your original payment method or offer an exchange.
• Refund processing may take [X] business days after the item is received and inspected.

6. Late or Missing Refunds

If you haven’t received a refund after approval:

• Check your bank account or contact your payment provider.
• If the issue persists, reach out to us at info@firatstore.com.

7. Policy Updates

FIRATSTORE reserves the right to update this Return Policy at any time. The latest version will always be available on our website.

8. Contact Us

📧 Email: info@firatstore.com