Refund Policy

At FIRATSTORE, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a refund or exchange under the following conditions:

1. Eligibility for Refunds & Returns

You may request a refund or return if:

• The item is defective, damaged, or incorrect upon arrival.
• The item is unused and in its original packaging.
• You request a return within [X] days of receiving your order.

2. Non-Refundable Items

Certain items are not eligible for refunds or returns, including:

• Items damaged due to misuse or mishandling.
• Opened or used electronic products (unless defective).
• Final sale items, gift cards, and digital products.

3. How to Request a Refund or Return

To initiate a refund or return, follow these steps:

1. Contact us at info@firatstore.com with your order number and issue details.
2. Provide photos if the item is defective or damaged.
3. Ship the item back to us (if applicable) in its original condition.
4. Once received and inspected, we will process your refund or replacement.

4. Refund Process

• Approved refunds will be issued to your original payment method within [X] business days.
• Shipping fees are non-refundable, except for defective or incorrect items.

5. Exchanges

• If you received a defective or damaged product, we offer a free replacement.
• Exchanges depend on product availability.

6. Late or Missing Refunds

• If you haven’t received your refund, check your bank account or contact your payment provider.
• If the issue persists, email us at info@firatstore.com.

7. Changes to This Policy

We may update this Refund Policy at any time. The latest version will always be available on our website.

8. Contact Us

📧 Email: info@firatstore.com